At Bow Flowers, we take great pride in delivering blooms that brighten your day and exceed your expectations. We are committed to quality as a trusted local Bow florist, serving both households and businesses in the area. Every arrangement leaves our shop with a Fresh Flowers Guarantee, so you can be confident in the quality, longevity, and beauty of your purchase.
Your satisfaction is our priority. While we carefully package every arrangement, on rare occasions damage may occur in transit. If your flowers arrive damaged or not in the condition you expected, please let us know on the day of delivery or within 24 hours. Taking clear photos of the flowers and their packaging helps us assess the situation quickly and ensure a fair resolution. We ask that you keep the arrangement in its original packaging until we have confirmed next steps with you.
Our Fresh Flowers Guarantee means that your flowers will arrive in peak condition and remain fresh for at least five days from delivery, provided they are cared for according to the instructions provided. If your flowers wilt or show signs of decline sooner than this, please contact us within that freshness window so we can make it right. We kindly request photos to help our team understand what has happened and to uphold our guarantee with fairness and accuracy.
If your flowers are delivered in less than perfect condition or do not meet our Fresh Flowers Guarantee, we offer a choice of a replacement delivery or a full refund. Once we have verified the issue with the help of your images and order details, our team will be in touch to arrange the most suitable option for you. Your satisfaction is our priority, and we want to make every situation right, whether you choose another delivery or prefer a refund back to your original payment method.
If you are ever unhappy with your experience from Bow Flowers, we want to hear from you. Feedback is vital in helping us improve our service to Bow homes and businesses. When making a complaint, please provide as much information as possible, including your order reference number and a description of your concern. Our management team reviews all complaints promptly and will respond with a resolution or next steps, generally within two working days.
As a locally based florist deeply rooted in the Bow community, we genuinely care about the happiness of our customers. Our reputation is built on reliability, transparency, and integrity. Whether it's a simple bouquet for a loved one or regular corporate arrangements, we are dedicated to providing you with the highest standards of product and service.
Thank you for choosing Bow Flowers. We are always here to support our neighbours and keep Bow beautifully blossoming, season after season.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
