Welcome to Bow Flowers, your trusted partner for online flower delivery in Bow and the surrounding areas. These Terms & Conditions ('Terms') govern the use of our website and the purchase of floral products and related services through our online platform. By placing an order with us, you confirm that you have read, understood, and agree to be bound by these Terms. Please read them carefully before making a purchase.
These Terms apply to all orders placed by customers located in Bow and its neighbouring areas via the Bow Flowers website. Unless otherwise agreed in writing, these Terms shall take precedence over any contrary statements or terms provided elsewhere.
2.1 Product Selection
You may select floral arrangements and related products from the options displayed on our website. Each product is described with its key features and relevant pricing details. Photographs are for illustrative purposes only, as flowers are subject to seasonal availability and natural variation.
2.2 Placing Your Order
To place an order, follow the checkout process as instructed on the website. You will be required to provide accurate delivery information, recipient contact details, and any applicable special instructions. It is your responsibility to check that all details provided are correct.
2.3 Order Confirmation
Once you have placed an order, you will receive an automated email confirmation. This confirmation acknowledges receipt of your order but does not constitute acceptance. Acceptance of your order and the formation of a binding contract occurs only once we dispatch your order and send you a dispatch confirmation.
2.4 Order Amendments
If you wish to amend your order, please contact us as soon as possible. Amendments can only be accepted if your order has not yet been processed or dispatched. We will endeavour to accommodate changes but cannot guarantee this in all cases due to the perishable nature of our products.
3.1 Freshness Guarantee
Bow Flowers is committed to delivering fresh, high-quality floral arrangements. Due to seasonal fluctuations and stock levels, certain flowers or colours may not always be available. In such cases, we reserve the right to make substitutions with flowers of equal or greater value and comparable style. We strive to maintain the overall design and quality promised by the product description.
3.2 Out-of-Stock Items
If a chosen product is unavailable or cannot be substituted to your satisfaction, we may contact you to discuss alternative solutions or offer a full refund.
4.1 Accepted Payment Methods
Payment for all orders must be made at the time of placing the order. We accept major credit and debit cards as stated at checkout. All payments are subject to validation checks and authorisation by your card issuer.
4.2 Pricing
All prices are displayed in Pounds Sterling (£) and include Value Added Tax (VAT) where applicable. Delivery charges are displayed separately and will be added to your total order amount during checkout.
4.3 Payment Process
Your payment will be debited upon order completion. If we are unable to obtain payment authorisation, your order will not be processed, and we will notify you accordingly.
4.4 Payment Security
We use secure, industry-standard payment processing services to safeguard your financial details. We do not store your card details beyond the transaction period, in compliance with UK data protection laws.
5.1 Delivery Areas
We deliver flowers to Bow and the surrounding areas as indicated on our website. If delivery is requested to an address outside of our delivery radius, we reserve the right to decline the order or offer alternative arrangements.
5.2 Delivery Times
Delivery slots and estimated arrival times are provided at checkout. While we strive to meet your preferred delivery times, we cannot guarantee exact delivery hours due to variable traffic conditions and other external factors.
5.3 Delivery Requirements
It is your responsibility to provide complete and accurate delivery information. If we are unable to deliver due to incorrect details or an unavailable recipient, we may leave flowers in a safe location (if instructed) or attempt redelivery at our discretion. Additional charges may apply for repeated unsuccessful delivery attempts.
5.4 Non-Delivery and Delays
Should we be unable to deliver your flowers on the selected date for reasons beyond our control (adverse weather, road closures, etc.), we will contact you to arrange redelivery or offer a refund.
6.1 Order Cancellations
Orders can generally be cancelled up to 24 hours before the scheduled delivery date. To request a cancellation, please contact our customer service team with your order details. Orders for same-day delivery or for products already prepared for dispatch may not be eligible for cancellation.
6.2 Refunds
If an order is cancelled within the specified timeframe, we will refund the full purchase amount to your original payment method within a reasonable period. Refunds may also be offered in cases where we are unable to fulfil your order due to out-of-stock items or delivery issues for which we are responsible.
6.3 Exclusions
As flowers are perishable goods, the statutory right to cancel under the Consumer Contracts Regulations 2013 may not apply once your order has been processed or dispatched. We recommend reviewing your order carefully before completion.
7.1 Quality Issues
If you are dissatisfied with the quality, appearance, or condition of your delivered flowers, please notify us within 24 hours of receipt. To assist our team, please provide a clear description of the issue and, where possible, photographic evidence.
7.2 Resolutions
Upon assessment of your claim, we may offer a replacement, a partial refund, or another suitable resolution at our discretion. Our primary aim is to ensure customer satisfaction with every delivery.
8.1 General Liability
While Bow Flowers takes every reasonable care to ensure flowers are delivered in excellent condition, we cannot be held liable for circumstances beyond our control, including but not limited to: recipient unavailability, incorrect address details, delays due to transport disruption, or failure to follow care instructions.
8.2 Maximum Liability
Our liability, whether for breach of contract, negligence, or otherwise, shall not exceed the price paid for the product in question. Nothing in these Terms limits our liability for death or personal injury resulting from our negligence, or for fraud or fraudulent misrepresentation, or for any matter where liability cannot be excluded by law.
We are committed to protecting your personal data in accordance with applicable UK data protection legislation. Information collected during the order process is used solely for the fulfilment of your order and internal record-keeping. Full details of our privacy policy are available on our website. We do not sell or disclose your information to third parties except as required for order fulfilment.
All content on the Bow Flowers website, including images, text, logos, and designs, are the intellectual property of Bow Flowers or its licensors. You may not use, copy, reproduce, or distribute any part of our website content without our prior written permission.
These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
We reserve the right to update or amend these Terms at any time. Any changes will be posted on our website and, where appropriate, notified to you by other means. Your continued use of our website and services shall indicate your acceptance of the amended Terms.
13.1 Entire Agreement
These Terms constitute the entire agreement between you and Bow Flowers regarding your use of our website and the purchase of products. No other verbal or written statement shall be binding unless confirmed in writing by Bow Flowers.
13.2 Severability
If any part of these Terms is found to be invalid, illegal or unenforceable, the remaining Terms shall remain in full force and effect.
13.3 Assignment
You may not assign or transfer your rights under these Terms to any other person or entity. We reserve the right to assign or transfer our rights and obligations under these Terms.
If you have questions or concerns about these Terms, your order, or our services, please refer to the contact section on our website to reach our customer service team. We are always happy to assist customers in Bow and the surrounding areas with information or support.
Note: These Terms & Conditions apply to customers throughout Bow and the surrounding regions. Please ensure that you review and understand these Terms prior to placing your order for online flower delivery with Bow Flowers.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Bow, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Bow.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
